Citizens' Charters - Towards a more efficient and dynamic Public
Service
The success of the Citizens Charters will be
determined mainly on its merits as seen by the citizens. The
interests the public officers will take on it would otherwise
disappear quite naturally. Citizens' Charters offer little
incentives to public officials for pushing it forward. Instead, the
citizens have a crucial role to play for making it a success.
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The institutions of Democratic Devolution
The unit of devolution remains one of the
greatest log-jams in finding a political solution to the ethnic
conflict in Sri Lanka. The various proposals submitted to the
All-Party Representative Committee demonstrate that there has been
no consensus as to even the direction which discussion on the topic
should proceed.
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