Singer ties up with Dialog ECM for Contact Centre Services

Dialog Telekom's Contact Management Service Provider arm, Dialog ECM has been selected by Singer Sri Lanka for the provision of an end-to-end contact management and call centre solution for the company.

Singer Sri Lanka operates a premium network of electronics/white goods stores across Sri Lanka, patronised by millions of consumers.

The agreement was signed by Hemaka Amarasuriya, Chief Executive Officer of Singer Sri Lanka and Dr. Hans Wijayasuriya, the Group Chief Executive of Dialog Telekom PLC.

Speaking on this occasion Dr. Wijayasuriya said, "Dialog is indeed proud to have been selected by Singer Sri Lanka as its Contact Management Solutions partner. Singer and Dialog share a common vision of providing best in class services to Sri Lankan consumers from across the country.

Dialog ECM's contact management operation is underpinned by international best practices in the provision of customer contact, and I am confident that this partnership will ensure that the customers of Singer Sri Lanka will receive an unmatched level of customer service and responsiveness".

Amarasuriya stated, "Singer Sri Lanka is pleased to have partnered with Dialog Enterprise Contact Management, as the contact center will now further improve the close connectivity between Singer and our customers and become a conduit for providing quick solutions.

We believe in implementing novel strategies to enhance our Business Processes. I'm confident that this tie-up with Dialog ECM, will yield positive results and thereby facilitate the modernisation of our business operations".

Dialog ECM, the Business Process outsourcing venture of Dialog Telekom is focused on channeling customer servicing and contact management domain expertise developed over the past decade to provide clients with an end-to- end contact management solution which delivers enhanced service delivery performance and cost arbitrage through out-sourcing.