Member Banks have received complaints from some customers that their savings/current accounts have been debited through fraudulent ATM withdrawals. This was a result of some card data that has been compromised through ATM skimming activities, where cloned cards have been created to make these fraudulent withdrawals. No sooner receiving the complaints Member Banks have taken prompt action to attend to the complaints received and credit the accounts upon verification.
In addition, Banks have proactively contacted customers whose cards had been used at identified ATM locations where the skimming had taken place.
Payment Card Industry Association of Sri Lanka and The Sri Lanka Banks’ Association (Guarantee) Ltd in a statement said.
We wish to confirm that all member Banks have taken steps to bring the situation under control no sooner the compromised details were identified. Also, as a body, all Banks are working collectively with relevant authorities to bring the fraudsters to justice.
We also wish to inform the general public that the ATM networks and the cards are safe for transacting. We urge the general public to inform their respective Banks immediately in the event any unauthorized/suspicious transaction are noticed on their account. The public is also advised to subscribe for SMS transaction alert facility through their respective Banks.
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