Automation processes found in industry | Daily News

Automation processes found in industry

Raveendran Jepegnanam, Vice President, Business Performance Improvement at RRD Global Outsourcing Solutions. & Buddhi Chandrasena, Head of Quality & Process Excellence for WNS Global Services (Pvt) Ltd.
Raveendran Jepegnanam, Vice President, Business Performance Improvement at RRD Global Outsourcing Solutions. & Buddhi Chandrasena, Head of Quality & Process Excellence for WNS Global Services (Pvt) Ltd.

“Automation processes had been found to be present in the industry,” said Raveendran Jepegnanam, Vice President, Business Performance Improvement at RRD Global Outsourcing Solutions, at the Robotic Process Automation (RPA) Conference hosted by SLASSCOM recently.

As RPA uses simplified technology, it is easy to be adopted to automate standardized, transactional, repetitive and high volume processes to be executed by unattended applications software. It is an emerging form of business process automation technology based on the notion of software robots or Artificial Intelligence (AI) workers. RPA automates the tasks that are rule based and repetitive. It is either a business or IT initiator. Through it, daily routines of organizations could be successfully implemented, without any erroneous procedures.

“The benefits of RPA are two folded: Immediate impacts and long term impacts,’’ he said. Immediate impacts include fast delivery results, reduction of delivery costs, continuous availability and the easier use of technology. Improving scalability in customer service, better human resource management, smarter decision making and permanency of knowledge falls under long term impacts.

Through RPA, manual processes are converted to automated processes. With the intervention of “bots,” human intervention is reduced in business processes. Thus, resulting in accurate and speedier work. These processes do not consume time and cost. Hence, a large amount of data could be processed instantly, which is more profitable to a company. Automating tasks and workflow through RPA does not require coding or script writing, which means even complex processes could be transferred from human to machine language with little effort. In other words, RPA delivers quick returns. RPA enables to gather, organize, track, analyze report on and store valuable data. Hence, it assists the management level for better decision making.

The implementation of RPA is four fold: Discover, Design, Deploy and Maintain. ‘Discover’ phase includes assessing the system that needs to be automated, estimating the benefits of the proposed system and process mapping. The stage ends with an assessment report that outlines the RPA project in detail and feasibility. The ‘Design’ solution for the system is created along with identifying what type of a robot needs to be used. In the ‘Deployment’ phase, the developed system is put into action on the client environment, while further maintenance and error handling is done during the ‘Maintenance’ phase.

“However, we have to understand and clear pitfalls of RPA,” said Jepegnanam. Not selecting the correct processes to automate in the beginning, identifying highly fragmented processes and taking action appropriately and selecting the right candidate for proof of concept, are few.

Accounting for the fact that RPA enhances performance and efficiency, there are six critical factors that need to be followed when designing these systems. “All Organizations need to be prepared for this revolution of technology,” said Buddhi Chandrasena, Head of Quality & Process Excellence for WNS Global Services (Pvt) Ltd. Accordingly, the critical factors are, should we have digital transformation strategy and sponsorship? a sound idea of what automation means to businesses? Creating a RPA system that supports evolving technologies, Team up with the right partners, Re-skill or acquire future skill requirements and Gain knowledge and know how to shape the future.

Therefore, all organizations have to train their employees, as the bots would replace human intervention in jobs. ‘Generalists’ have to be created than ‘Specialists.’

That means multi skilled employees have to be trained in order to accommodate these changes. It is important to create job assurance to the employees. They should not be discouraged or panicked in this regard.

The annual budget plans has to be modified to keep a place for financial provision to spend on re-skilling people. “There is a decline of 75 million jobs because of bots, but 133 million new roles are emerging. We have to plan as to how we could re-skill the employees in order to meet these emerging job opportunities,” he further added.

 


 

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