Online mechanism for migrant workers’ complaints | Daily News

Online mechanism for migrant workers’ complaints

The Sri Lanka Bureau of Foreign Employment (SLBFE) has introduced an online mechanism to receive migrant worker related complaints or grievances to help the country’s migrant workers to deal with COVID-19 related issues.

According to the SLBFE, complaints related to migrant workers can be forwarded either by the migrant worker or a family member by accessing the ‘online complaints menu’ of the website of the Bureau of Foreign Employment www.slbfe.lk.

This service can be obtained by entering the passport number, name, telephone number and complaint of the migrant worker.

For such complaints, the complainant will immediately receive a reference number via SMS to his or her mobile phone.

After the complaint is forwarded to the designated section of the Bureau, it will be notified and sent back to the mobile phone via SMS.

This complaint facility allows a migrant worker to make a complaint by mobile phone or computer without going to the embassy of the country where the person works.

Also, even a relative of the migrant worker’s family can forward the complaint of the migrant worker by mobile phone or computer without coming to the Bureau or a provincial office.

Meanwhile the Sri Lanka Bureau of Foreign Employment together with respective Sri Lankan Diplomatic Missions Abroad has made arrangements to provide dry rations, basic medical facilities, face masks, hand sanitizers and temporary accommodation facilities for the Sri Lankan workers distressed due to the Covid-19 pandemic.

The Sri Lanka Bureau of Foreign Employment has spent more than Rs.13 million so far to provide the above facilities to Sri Lankan migrant workers residing in 16 countries.

The Bureau will assist the employees who are registered under them to obtain compensation from Sri Lanka Insurance Corporation, in case of loss of employment and return to Sri Lanka due to the infection during their valid registration period.

For the employees who are registered under the Sri Lanka Bureau of Foreign Employment, but the registration is overdue, action will be taken to pay compensation under the “Workers Welfare Fund”, in case they have to return to Sri Lanka after losing their jobs due to the infection of Covid-19.

In case of death of a worker who is registered under the Sri Lanka Bureau of Foreign Employment due to Covid-19, during the valid registration period, the Bureau will intervene for necessary arrangements to obtain insurance compensation from the Sri Lanka Insurance Corporation to the family members of the worker.

The Sri Lanka Bureau of Foreign Employment is collecting information on retuned migrant workers through the quarantine centers, and the information has been already computerized.

Migrant workers are a key source of foreign revenue for the country. Sri Lanka had received US$ 6.7 billion as remittances from the country’s migrant workers in 2019 where migrant worker’s remittances to foreign exchange earnings was 25.5 %, while its contribution to Sri Lanka’s GDP was approximately 8%.