oDoc, Sri Lanka’s largest digital health company, has partnered with Vidal Health, India’s leading TPA with a growing presence in international markets, to enable insurance companies to outsource their entire insurance administration process.
Third Party Administration supports insurance companies in their operational services of policyholder enrolment, benefits management, cashless hospitalisation, claims processing and fraud prevention.
“We believe that providing world-class TPA services will enable insurance companies in Sri Lanka to reduce overheads, ensure negotiated and time-bound rates with hospitals and reduce fraud whilst gaining the ability to focus on their core operations. Policyholders will benefit by getting a superior customer experience in terms of easier access to information (through an app & 24/7 call centre), shorter wait times at hospital discharge and industry-leading customer service levels. In mature and dynamic markets, all insurance companies outsource these services to TPAs; hence it’s only a matter of time for Sri Lanka. We believe this will increase the overall efficiency of the insurance industry in the country,” commented Heshan Fernando, CEO of oDoc.
The solution will be powered by Vidal Health’s bleeding edge software system, “Vings”. The best-in-class system currently manages over 120 million policyholders and combines rule-based auto adjudication with AL/ML-based fraud management, advanced analytics and predictive modelling.
“Having laid the foundation for the healthcare industry, we are now starting in the insurance industry. This TPA layer will enable us to create a seamless customer experience across the healthcare and insurance verticals in Sri Lanka. Thus, bringing us closer to our vision of making high-quality healthcare universally accessible, affordable and personal.
Girish Rao Chairman and Managing Director of Vidal Health Group commented, “I am sure, the complementary skills both of us bring to the table will be a game changer and is set to transform the Health Insurance administration space in Sri Lanka.”
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