Capital Alliance Limited (CAL), one of Sri Lanka’s leading full-service investment solution providers, introduced Video KYC (Know Your Customer) via their CAL Customer Portal to facilitate paperless, digital signature backed onboarding for investment products, offering safety for individual customers.
By eliminating the need to fill PDF or physical documents, the end-to-end digital onboarding process available via both mobile and online web channels is tailored to be highly customer-centric with enhanced user experience and digitized workflow, resulting in an effortless and fast-tracked process that can be accessed from anytime, anywhere by customers in an increasingly contactless world.
‘Know-Your-Customer’, or KYC is the identity authentication of new customers for account opening or onboarding, a due diligence approach adapted by banks and financial organizations to verify their customers according to heightened regulatory requirements.
With Video KYC, CAL enables an encrypted audiovisual engagement, offering customers live assistance with the onboarding process, making the experience more efficient with visual verification, digital signatures and multi factor authentication.
“By introducing a fully-fledged online investment banking platform backed by the latest digital authentication technologies for KYC compliance, Capital Alliance is implementing new fintech competencies to create a paperless, secure and seamless digital investment environment,” commented Tharindra Kulasinghe, Chief Information Officer at Capital Alliance.
“We are reimagining how people invest in the new normal, addressing emerging realities as well as online privacy concerns, and utilizing our capabilities to assist and better service our customers in unprecedented times such as these.”
Capital Alliance Limited first entered the Sri Lankan market in 2000, evolving over the past two decades to offer a growing portfolio of solutions including advisory and fund management, private wealth management, private equity, stock brokering, treasury bills and bonds to enable individuals and corporates meet their investment aspirations.
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